Privacy policy

This notice explains what personal information BM Luxury Travel collects through this website and when you contact us, why we collect it, and your rights. BM Luxury Travel is a private hire business based in Oxford, company number 17190734.

What we collect

When you send a booking request through this website, we receive the details you enter:

• Your name, phone number and email address
• Pickup and destination addresses, dates and times, and any return journey
• The number of passengers, luggage, child seat needs and preferred vehicle
• Anything you add in the notes, such as flight details

If you call, WhatsApp or email us instead, we receive whatever you choose to send through that channel.

Why we use it

We use these details only to reply with availability and a price, to arrange and carry out your journey, and to contact you about it. This is necessary to take steps at your request before a booking and to provide the journey you book.

How it reaches us

Booking requests from this website are delivered to us by email through Resend, an email delivery provider. If you choose WhatsApp, your messages are handled by WhatsApp under its own terms and privacy policy. The website itself is run by a hosting provider that may keep short-lived technical logs, such as IP addresses, to keep the service secure.

Sharing

We do not sell your information or use it for advertising. We share it only with the service providers needed to deliver your request, or where the law requires us to.

How long we keep it

We keep booking details only for as long as needed to provide your journey and to meet our legal and accounting obligations, then delete them.

Cookies

This website does not set advertising or analytics cookies.

Your rights

Under UK data protection law you can ask for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. To do any of these, contact us using the details below.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Contact

Email josephmata@live.co.uk or call +44 7444 744143.